Terms and Conditions
Your Contract
For all bookings, the person making your booking must be at least 21 years of age, and must be authorised to make the booking on behalf of all members of your party. That person is also responsible for making all payments due to us. Please note minimum age for car rental in Spain is 25years old. No responsibility will be accepted by La Perla Golf through non-compliance of these Terms and Conditions.
When you book we will send you a confirmation of your booking and it is at the time that we send this confirmation that this contract becomes binding. The date of the contract is the date that appears on the confirmation. The contract is subject to these booking conditions. All booking conditions will apply including cancellation charges.
Our acceptance of your deposit or full payment forms a contract between the service provider(s) with whom you are making a booking and your party leader, acting on behalf of all the passengers in your party. Please check the booking confirmation when you receive it .If you want to cancel or change your booking later, you may have to pay amendment or cancellation charges (detailed below), which may be as much as the total package cost.
The Basic Holiday Cost Does Not Include:
Flights and Travel to and from Spain.
Holiday insurance (see Insurance section);.
Charges that some accommodations may make for facilities such as cots. Deposits requested on arrival by some apartment/villa owner for damages, these will be notified on booking
Payment
If you book more than 8 weeks before your arrival date, we require you to pay a deposit of 20% of the total booking value, when you book. The balance will be payable 8 weeks before departure. Unless you advise us that you wish to cancel your booking before the balance due date, we will notify you of the final payment date when you book.
If you book less than 8 weeks before departure, you must pay the full price of the package when you book. Payment may be made by any major credit or debit card through paypal. Please note: Your booking may be cancelled, if you fail to make payment on time and you would then be liable to pay the cancellation charges set out below.
Prices can go up or down. We reserve
the right to increase the price of your holiday after you have booked due
to increases in our costs as a result of accommodation charges, currency fluctuations,
and golf course fees. If the increase would be 2% or less than the price of
your holiday , we will absorb the changes in our costs, and will only pass
on any increase above that level.
If the increase in your holiday price is more than 10%, then you may cancel
your booking, although you must do so within 14 days of the final invoice
date. You will then receive a refund of all monies paid, except amendment
charges.
We reserve the right to correct errors in both advertised and confirmed prices.
We will do so as soon as we become aware of the error.
Please note that any bookings made over the phone may be subject to an additional
booking fee of 10 pounds per person.
If you want to change any details of your booking, after we have sent your confirmation, we will do our best to help. However; the accommodation provider has no obligation to make any change, although it will permit you or any member of your party who is prevented from traveling to transfer the booking to someone else, provided you give us reasonable notice of the transfer (see conditions below). You must confirm any change by e-mail. If the accommodation provider is able to make the change, there will be a administration charge of £25 per booking alteration
If you change the number of people booked, the accommodation price will be re-calculated for the new party size. If for example your party is reduced in number, this may mean that accommodation is under-occupied and each of the remainder of your party may have to pay more. If you wish to make any change to your booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately. No refunds can be given for stays that are ended earlier than planned. We charge an 'amendment fee' of £25 for each person named on the booking. The price of your new holiday arrangements will be based on the prices that apply on the day you ask for the change. These prices may not be the same as when you booked your holiday.
Insurance
We strongly recommend you take out adequate holiday insurance. It is your responsibility to check you have adequate insurance cover: The insurance should cover, amongst other things, the cost of cancellation by you, all medical costs and the cost of assistance including return to the UK in the event of an accident or illness. Please make sure your insurance covers you for loss or personal property including your golf clubs. We cannot accept any responsibility for you in the event you are not covered by a policy.
Special Requests
Please inform us as soon as possible if you have any special requests. Although we will do our best to meet such requests, we cannot offer any guarantees.
Cancellations
For all bookings, cancellations must be made in writing or by e-mail to info@laperlagolf.com by the person who made the original booking, and paid the deposit. The e-mail must contain your booking reference.
La Perla Golf starts to incur costs for
your booking from the time it is confirmed. The closer it is to the time of
your planned holiday, the less likely we are to re- sell it. Therefore, if
you cancel your booking, a charge has to be made and the later the cancellation,
the more that charge will be. Cancellation charges will be calculated as set
out in the table below and will be notified to you by invoice within two weeks
of cancellation. (Please remember these charges also apply, if you have failed
to make payment on time and we cancel your booking).
All confirmed bookings are subject to cancellation charges as outlined below:
56 Days or more
50% of total package cost
29 - 55 Days
75% of total package cost
22 - 28 Days
85% of total package cost
0 - 21 days
100% of total package cost
Note: If you have to cancel for a reason covered by your insurance policy,
you should be able to recover your cancellation charges.
If your flight is cancelled or missed you should notify La Perla Golf on the
emergency number you receive before departure so our personnel at the airport
can be notified as soon as possible. NO REFUNDS will be made for a missed
flight or flight cancellation. You should be able to recover costs through
your holiday insurance.
If We Change Your Holiday
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always try to avoid changes and cancellations, we must reserve the right to do so.
La Perla Golf will do everything in its power to avoid having to make any changes to any bookings. If in the unlikely event that we are informed by the accommodation owner that they are unable to provide the accommodation which you have booked, we will try to provide you with similar accommodation of equal standard. If we are unable to do this or you prefer not to accept our alternative, you may cancel free of charge.
Very rarely, we may be forced by 'force majeure' (see below) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
Force Majeure
Except where otherwise expressly stated in these booking conditions, neither
we nor your service provider can accept liability or pay any compensation
where the performance or prompt performance of our contractual obligations
is prevented or affected by 'force majeure'. In these Booking Conditions,
'force majeure' means any event which we or the supplier of the service(s)
in question could not, even with all due care, foresee or avoid. Such events
may include war or threat of war, riot, civil strife, terrorist activity,
industrial dispute, natural or nuclear disaster, adverse weather conditions,
fire and all similar events outside our or your service provider's control.
Our responsibility to you for your Booking
Because we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular no liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.
Indemnity
When you book accommodation through La Perla Golf, you accept responsibility for the proper conduct of yourself and your party during your stay. The accommodation provider reserves the right at any time to terminate (before or after departure) your holiday or that of any member of your party due to your or their misconduct, within their reasonable opinion. Full cancellation charges will then apply and no refund will be given.
Furthermore, La Perla Golf shall be under no obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of us terminating your booking, in accordance with this paragraph. If your actions or those of any member of your party cause damage to the accommodation in which you are staying, you agree to fully indemnify us against any claim (including legal costs) made against the accommodation owner. Finally, you are also liable to make a reimbursement to the accommodation provider for any damage caused, before you end your stay
Please note: when traveling on flights departing the UK after midnight, your room will be reserved from the previous day. You must therefore, normally check out of your room at 12 noon on the day before a night flight home or on the departure for an evening flight.